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38_ troubleshooting
INFORMATION CODES
Information codes may be displayed to help you better understand what is occurring with your washer.
ERROR CODE MEANING & SOLUTION
dc
An unbalanced load that prevents your washer from spinning.
Redistribute the load, press the Start/Pause button.
dS
The door is open when the washer is running.
Close the door tightly and restart the cycle. If the code reappears, call customer
service.
FL
Your washer failed to lock the door.
Close the door tightly and restart the cycle. If the code reappears, call customer
service.
Hr
A water temperature control problem. (Heater control problem)
Call customer service.
LE
Your washer has tried to fi ll, but has not reached the proper water level.
Call customer service.
LO
The door will not unlock.
Make sure the door is fi rmly closed. Press the Power button to turn o your washer,
then turn it on again. If the code reappears, call customer service.
nd
Your washer is not draining. This can also mean that the unit senses a small clog
while draining.
1. Turn o the unit for 10 seconds and then turn it on again.
2. Select the Spin Only cycle.
3. Press the Start/Pause to drain the water.
If it still does not drain, call for service.
nF
Your washer has tried to fi ll but was unsuccessful.
Make sure the water faucets are open all the way. Check for bent hoses. Check the
inlet screens on the hoses. If you are using a Flood Safety Device, please remove
the device and connect the water hoses directly to the unit.
Check if the hot water supply hose is connected.
You must connect the hot water supply hose because hot water is supplied by the
Auto Temperature Control (A.T.C.) function if the temperature of the cold water is
lower than 59°F.
When washer displays “nF”, washer do draining for 3 minutes. At this time,
Power button is invalid
nF1
The hot/cold water hose connection is not correct.
Please connect the hot/cold water hose connection correctly.
OE
A fault is detected in the water level sensor.
Call customer service.
1E
The Water Level sensor is not working properly.
Call customer service.
E2
A jammed key.
Call customer service.
troubleshooting
WF435A-03159B-02_EN_20120829.indd Sec7:38WF435A-03159B-02_EN_20120829.indd Sec7:38 2012-08-31 12:33:042012-08-31 12:33:04