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troubleshooting _37
PROBLEM SOLUTION
Fills with the wrong
temperature water.
• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets.
Flush water lines.
• Check the water heater. It should be set to deliver a minimum 120 °F
(49 °C) hot water at the tap. Also check the water heater capacity and
recovery rate.
• Disconnect the hoses and clean the screens. The hose filter screens may
be plugged.
• As your Washer is filling, the water temperature may change as
the automatic temperature control feature checks incoming water
temperature. This is normal.
• While your Washer is filling, you may notice just hot and/or just cold water
going through the dispenser when cold or warm wash temperatures are
selected. This is a normal function of the automatic temperature control
feature as your Washer determines the temperature of the water.
Door locked or will not
open.
• Press the Start/Pause Button to stop your Washer.
• Your Washer door will remain locked during the heating portion of the
Sanitize Cycle
• It may take a few moments for the door lock mechanism to disengage.
Does not drain and/or spin.
• Check the fuse or reset the circuit breaker.
• Straighten the drain hoses. Eliminate kinked hoses. If there is a drain
restriction, call for service.
• Close the door and press the Start/Pause Button. For your safety, your
Washer will not tumble or spin unless the door is closed.
• Make sure the debris filter is not clogged.
Load is too wet at the end
of the cycle.
• Use the High or Extra High spin speed.
• Use high efficiency detergent to reduce over–sudsing.
• Load is too small. Very small loads (one or two items) may become
unbalanced and not spin out completely.
Leaks water.
• Make sure the door is firmly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to
the drainage system.
• Avoid overloading.
• Use high efficiency detergent to prevent over–sudsing.
Has excessive suds.
• Use high efficiency detergent to prevent over-sudsing.
• Reduce the detergent amount for soft water, small or lightly soiled loads.
• Non-HE detergent is NOT recommended.
Has an odor.
• Excessive suds collect in nooks and crannies and can cause foul odors.
• Run cleansing cycles to sanitize the machine periodically. (Silver Care or
Sanitize Cycle or Pure Cycle)
• Clean the door seal (Diaphragm).
• Dry the interior of your washer after the total cycle has finished.
05 troubleshooting
WF435A-03159B-02_EN_20120829.indd Sec7:37WF435A-03159B-02_EN_20120829.indd Sec7:37 2012-08-31 12:33:042012-08-31 12:33:04