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30_ troubleshooting and information codes
INFORMATION CODES
When your washing machine malfunctions, you may see an information code on the display. If that
happens, check this table and try the suggested solution before calling Customer Service.
CODE SYMBOL SOLUTION
dE
• Close the door.
4E
• Make sure the source water tap is turned on.
• Check the water pressure.
5E
• Clean the debris filter.
• Make sure the drainage hose is installed correctly.
UE
• The laundry load is unbalanced. Redistribute the load. If only one item
of clothing needs washing, such as a bathrobe or pair of jeans, the
final spin result might be unsatisfactory and an “UE” error message
will be shown in the display window.
3E
• Call the after-sales service.
PoF
After the power is turned off and on again by the power failure of the
moment, an “PoF” error message will blink:
• If you press the Start/Pause button, the operation restarts from the
cycle that was automatically stored due to the power failure.
• If you turn off the washing machine, the stored cycle will be removed.
For any codes not listed above, or if the suggested solution doesn’t fix the problem, call your Samsung
Service Centre or local Samsung dealer.
troubleshooting and
information codes
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