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General problems
Problem Possible cause Remedy
The machine shakes
during the spin cycle.
The machine feet are
not level.
Level the machine (see
"Installation and
connection").
The laundry has not
been spun properly and
is still wet.
The machine detected
an imbalance during
the final spin and
reduced the spin speed
automatically.
Include both large and
small items in the load as
this will give better
distribution during
spinning.
The pump makes
strange noises.
This is not a fault! These noises occur at the end of
a pump sequence as a normal part of the operation.
Large amounts of
detergent residue remain
in the detergent
dispenser drawer.
The water pressure is
too low.
– Clean the filter in the
water inlet.
– Activate the "Water plus"
programmable function.
Powder detergent used
in conjunction with
water softeners tends to
become sticky.
In future, add washing
powder into the dispenser
drawer first, and then add
the water softener.
Fabric conditioner is not
completely dispensed or
too much water remains
in the § compartment.
The siphon tube is not
correctly positioned or
is clogged up.
Clean the siphon (see
"Cleaning and care -
Cleaning the detergent
dispenser drawer").
The display is in a
different language.
A different language
has been selected
using the "Language
!
programmable function.
Set the language you want.
The flag symbol will guide
you.
The laundry has not
spun satisfactorily.
The spin speed
selected was too low.
Select a higher spin speed
next time.
When laundry is dry, it
feels hard to the touch.
Too vigorous wash
action.
Not enough detergent
used.
No fabric conditioner
used.
Programme in gentle
action and more water.
Increase detergent dose to
prevent limescale build-up
in laundry.
Use fabric conditioner in
last rinse.
Problem solving guide
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