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General problems with the washer
Issue Possible cause Solution
The washer shakes
during the spin cycle.
The four feet are not resting
evenly on the floor.
Level the machine (see
"Leveling the washer").
There are unusual
sounds coming from
the drain pump.
There is no fault. Lapping sounds at the beginning
and end of the drain process are normal.
Large residues of
detergent remain in the
dispenser drawer.
The water pressure is too
low.
Clean the water intake
hose filter under running
water and carefully
remove any large
particles.
Water softeners tend to
clump.
Clean the detergent
drawer. In the future
add the detergent first
then the water softener.
The fabric softener is
not completely
dispensed or too much
water remains in the
compartment "§"
(Softener).
The siphon tube is either
positioned incorrectly or
clogged.
Clean the siphon tube,
see "Cleaning and care
- Cleaning the detergent
drawer".
The display shows a
foreign language.
The display language was
adjusted.
Select the display
language. See "Setting
the display language".
Frequently asked questions
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