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If you experience
Possible Causes
Solution
TROUBLESHOOTING
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispensers.
Not washing like colors together.
The suds from regular detergent can prevent washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Rapid Wash cycle (on some models), wash only a
few items.
Use Whites and Heavy Duty cycle for tough cleaning.
See the “Cycle Guide” to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Washer not performing as expected (cont.)
Monthly maintenance not done as
recommended.
Not using HE detergent or using too
much HE detergent.
Run the Clean Washer cycle with AFFRESH™ monthly.
See “Cleaning Your Washer” in “Washer Maintenance”.
Unload washer as soon as cycle is complete.
Use only HE detergent. Be sure to measure correctly.
Always follow the detergent directions.
See “Cleaning your Washer” section.
Odors
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if the load is
tightly packed.
Load garments in loose heaps evenly around the basket wall.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Tie all strings and straps before starting wash load.
Fabric Damage
Garment care instructions may not
have been followed.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with
the best cycle.
Washer not loaded as recommended.
Washer senses load size and adds correct amount of water.
This is normal and necessary for clothes to move.
Do not add additional water to washer. Additional water lifts
the laundry off the impeller, resulting in less cleaning.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 garments after washer has started.
Not cleaning or
removing stains
Wash load not completely
covered in water.
Added more water to washer.
Wash action and/or spin speed too
fast for load.
Select a cycle with a slower wash action and slower spin speed.
Note that items will be wetter than when using a higher speed spin.
Load is tangling (cont.)
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions) to possibly avoid the
cost of a service call ... In USA www.maytag.com/help - In Canada www.maytag.ca.