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Noisy, vibrating, off-balance
■ Is the washer level? Does the washer rock when pushed against the corners?
The washer must be level. The front and rear feet must be in firm contact with the floor.
Check that the locknuts are tightened. See “Level the Washer.”
■ Is the floor flexing, sagging or not level?
Flooring that flexes or is uneven can contribute to noise and vibration of the washer. A
³⁄₄" (1.9 cm) piece of plywood under the washer will reduce the sounds. See “Location
Requirements.”
■ Is the load balanced?
Evenly distribute the load in the washer basket and make sure the height of the load does
not exceed the top row of basket holes. See “Starting Your Washer.”
■ Do you hear clicking or other noises when the cycle changes from washing to draining
or spinning?
When the drive system shifts or the washer basket settles between cycles you may hear
noises that are different from your previous washer. These are normal washer noises.
■ Is the washer gurgling or humming?
When the washer drains, the pump will make a continuous humming with periodic
gurgling or surging sounds as the final amounts of water are removed. This is normal.
■ Are you washing a small load?
You will hear more splashing sounds when washing small loads. This is normal.
■ The washer basket moves while washing.
This is normal.
■ Can you hear water spraying? This is part of the wash action.
■ Are you washing items with metal snaps, buckles or zippers?
You may hear metal items touching the basket. This is normal.
■ Did you select the Bulky cycle?
Use the Bulky cycle only for oversized, nonabsorbent items such as comforters, pillows or
poly-filled jackets. Other items will create an unbalanced load in this cycle.
Washer leaks
■ Are the fill hoses tight?
■ Are the fill hose washers properly seated?
Check both ends of each hose. See “Connect the Inlet Hoses.”
■ Did you pull the drain hose from the washer cabinet and install it in a standpipe or
laundry tub?
The drain hose should be pulled from the washer cabinet and secured to the drainpipe or
laundry tub. See “Connect Drain Hose” and “Secure the Drain Hose.”
■ Is the sink or drain clogged?
Sink and drainpipe must be able to carry away 17 gal. (64 L) of water per minute. If sink or
drainpipe is clogged or slow, water can back up out of drainpipe or sink.
■ Is water splashing off the tub ring or the load?
The wash load should be balanced and not overloaded. If the wash load is unbalanced or
overloaded, incoming water can deflect off the load.
■ Is the washer properly installed?
The washer must be level. The feet should be properly installed and the nuts tightened.
See “Level the Washer.”
■ Was the cycle interrupted and then the Stain Cycle option selected?
The Stain Cycle option should be started on a dry load only. The Stain Cycle option
should not be selected after the tub has started filling with water.
■ Did you select Stain Cycle option and use a hand-washing detergent?
Regular or hand-washing detergents are not recommended for this washer. Use only High
Efficiency (“HE”) detergent.
■ Check household plumbing (laundry tubs, faucets, drainpipe, water pipes) for leaks.
Dispenser operation
■ Are the laundry products in the correct dispensers?
Add the correct amounts of detergent (powdered or liquid), liquid chlorine bleach, or
fabric softener to the correct dispenser. You can add powdered or liquid color-safe bleach
to the detergent dispenser. Be sure to match powdered color-safe bleach with powdered
detergent or match liquid color-safe bleach with liquid detergent. Use only liquid chlorine
bleach in the bleach dispenser.
■ Is there water remaining in the bottom of a dispenser? Did the dispenser drain properly?
A small amount of water may be left in a dispenser at the end of the cycle. This is normal.