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Symptom Possible Cause Solution
• Water supply is not adequate in area.
• Water supply taps are not completely
open.
• Water inlet hose(s) are kinked.
• The filter of the inlet hose(s) are clogged.
• If water leakage occurred in the inlet hose,
indicator “” will be changed red color.
• Drain hose is kinked or clogged.
• The drain filter is clogged.
• Load is too small.
• Load is out of balance.
• The appliance has an imbalance detection and
correction system. If individual heavy articles are loaded
(e.g. bath mat, bath robe, etc.) this system may stop
spinning or even interrupt the spin cycle altogether.
• If the laundry is still too wet at the end of the cycle, add
smaller articles of laundry to balance the load and
repeat the spin cycle.
• Ensure door is not open.
• Water overfills due to the faulty water valve.
• Water level sensor has malfunctioned.
• Over load in motor.
• The washer experienced a power failure.
• Water leaks.
• Check water supply.
Check another tap in the house.
Fully open tap.
Straighten hose(s).
Check the filter of the inlet hose.
Clean and straighten the drain hose.
Clean the drain filter.
Add 1 or 2 similar items to help balance the
load.
Rearrange load to allow proper spinning.
Close the door completely.
❋ If “ ” is not released, call for service.
(CIC call center for the Germany customer :
01805-4737-84)
Unplug the power plug and call for service.
(CIC call center for the Germany customer :
01805-4737-84)
Close the water tap.
Unplug the power plug.
Call for service.
(CIC call center for the Germany customer :
01805-4737-84)
Allow the washer to stand for 30 minutes to
allow the motor to cool; then restart the cycle.
Restart the cycle.
Call for service.
(CIC call center for the Germany customer :
01805-4737-84)
Turn the tap on. If “ ” is not released,
unplug power plug and call for service.
Error Messages
Troubleshooting guide
<Fig 1>