Filter
Top Products
Washer won't drain or spin
• Is the drain hose clogged, or the end of the drain hose •
more than 96" (2.4 m) above the floor?
• Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
• Is the "SUD" routine active?
Cycle will complete once extra suds are removed.
• Is theload balanced?
A single or bulky item may cause imbalance. Add more items •
or redistribute the load.
Washer makes noise or vibrates
Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the
washer cabinet.
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
Are you washing items with metal snaps, buckles or
zippers?
You may hear metal items touching the washer drum. This is
normal.
Is washer installed on a sturdy and solid floor?
Refer to the "Installation Instructions" for flooring
requirements. Noise and vibration may be reduced by placing
a piece of 3A" (19.1 mm) plywood underneath your washer.
The plywood may extend underneath both washer and dryer
to keep them at equal heights.
Water near washer
• Check household plumbing for leaks.
Dispensers clogged or leaking
Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener or liquid
chlorine bleach to the correct compartments. Add powdered
or liquid color-safe bleach to the detergent compartment.
Be sure to match powdered color-safe bleach with powdered
detergent or match liquid color-safe bleach with liquid
detergent.
Is the detergent separator in the correct position?
Separator should be in the front position when using liquid
detergent and in the back position when using powdered
detergent.
Load too wet
• Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
Did you wash a single item or bulky items or have you
overloaded the washer?
A single item, bulky items, or overloading may cause
imbalance. Add items or try to evenly distribute your wet
laundry in the drum, and start a Drain & Spin cycle. If the
laundry is still wet, take half of the load out of the washer and
try again.
Residue or lint on load
• Did you add detergent to the dispenser?
For best results, add detergent to the detergent
compartment. Do not add detergent to the washer drum.
• Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also, sort by color.
Did you overload the washer?
Do not overload the washer. The washer can be fully loaded,
but not tightly packed. The wash load must be balanced. Lint
can be trapped in the load if overloaded.
• Check the following:
Was paper or tissue left in pockets?
Did you use enough HE detergent?
Use enough detergent to remove lint and hold it in suspension.
Use only HE detergent. Follow the manufacturer's
instructions to determine the amount of detergent to use.
• Is your water colder than 60°F (15.5°C)?
Wash water colder than 60°F (15.5°C) may not completely
dissolve the detergent.
Are you using a low-speed wash cycle?
Powdered detergents may not dissolve well in a slow-speed
cycle. For best results, use liquid detergent for slow-speed
cycles such as Delicate and Handwash.
20