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• Is your water colder than 60°F (15.6°C)?
Wash water colder than 60°F (15.6°C) may not completely
dissolve the powdered detergent.
Are you using a low speed wash cycle?
Powdered detergents may not dissolve well in a slow-speed
cycle. For best results, use liquid detergent for slow-speed
cycles such as Hand Wash.
Stains on load
• Did you add detergent to the dispenser?
For best results, add detergent to the detergent
compartment. Do not add detergent to the washer drum.
Did you use enough HE detergent?
Use only HE or High Efficiency detergent. Follow
manufacturer's recommendations for the type of load you are
washing.
• Is there above average iron (rust) in water?
You may need to install an iron filter.
• Did you properly sort the load?
Sort dark clothes from whites and lights.
• Did you unload the washer promptly?
To avoid dye transfer, unload the washer as soon as it stops.
• Did you use a fabric softener dispensing ball?
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
• Did you use powdered detergent in a low-speed cycle?
Consider using liquid detergent.
Load is wrinkled
• Did you unload the washer promptly?
Unload the washer as soon as it stops.
• Did you use the right cycle for the load being washed?
Use the Hand Wash cycle or another cycle with a low spin
speed to reduce wrinkling.
• Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
Gray whites, dingy colors
• Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your
hot water system is adequate to provide a hot water wash.
Did you use enough detergent, or do you have hard
water?
Use more detergent for washing heavy soils in cold or hard
water.
Cycle too long
Did you select the Hand Wash wash cycle?
When using the Hand Wash cycle, you should use small
loads. This ensures a gentle wash for your garments without
increasing cycle times.
Did you wash a large load using a gentle cycle?
When using the Hand Wash cycle, use small loads. This
ensures a gentle wash for your garments without increasing
cycle times.
Door locked at end of wash cycle
Did all of the water drain out of the washer during the
spin?
Select Rinse & Spin to remove any water remaining in the
washer. The washer door will unlock 2 minutes after the end
of SPIN.
Did you attempt to open the door immediately after the
washer stopped?
There is a 2-minute delay at the end of the cycle, before you
can open the door. This is normal.
ASSISTANCEORSERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These parts will fit right and work
right because they are made with the same precision used to
build every new INGLIS ®appliance.
To locate replacement parts in your area, call 1-800-807-6777, or
your nearest designated service center.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool
Canada LP with any questions or concerns at:
Customer Interaction Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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