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Troubleshooting
Your washing machine could fail to work. Before calling for Assistance (see page 12), make sure the problem can’t
easily be solved by consulting the following list:
Possible causes / Solution:
• The appliance is not plugged into the socket, or not enough to make
contact.
• There has been a power failure.
• The appliance door is not shut properly.
• The
button has not been pressed.
• The START/RESET button has not been pressed.
• The water tap is not turned on.
• A delayed start has been set (using the Delay Timer. see page 7)
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap is not turned on.
• There is a water shortage.
• The water pressure is insufficient.
• The START/RESET button has not been pressed.
• The drain hose is not fitted between 65 and 100cm from the floor (see
page 3).
• The free end of the hose is underwater (see page 3).
• The wall drainage system doesn’t have a breather pipe.
If the problem persists even after these checks, turn off the water tap, switch
the appliance off and call for Assistance. If the dwelling is on one of the
upper floors of a building, there may be drain trap problems causing the
washing machine to load and unload water continuously. In order to avoid
such an inconvenience, special anti-drain trap valves are available in shops.
• The programme does not foresee the draining. Some programmes require
enabling the draining manually (see page 6).
• The Easy Iron option is enabled: to complete the programme, press the
START/RESET button (see page 7).
• The drain hose is bent (see page 3).
• The drain duct is clogged.
• The drum was not unblocked correctly during installation (see page 2).
• The washing machine is not level (see page 2).
• The washing machine is closed in between furniture cabinets and the wall
(see page 2).
• The water inlet hose is not screwed on correctly (see page 2).
• The detergent dispenser is obstructed, (to clean it see page 10).
• The drain hose is not secured properly (see page 3).
• Call for Assistance because this means there is an abnormality.
• The detergent is not suitable for machine washing (it should bear the
definition “for washing machines” or “hand and machine wash”, or the
like.)
• You used too much detergent.
Problem:
The washing machine won’t
start.
The wash cycle won’t start.
The washing machine fails to
load water.
The washing machine
continuously loads and unloads
water.
The washing machine does not
drain or spin.
The washing machine vibrates
too much during the spin cycle.
The washing machine leaks.
The ON-OFF/DOOR LOCK LED
flashes rapidly at the same time
as at least one other LED.
There is too much foam.