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Problem Possible cause Solution
The appliance
spinning phase
starts late or
does not start:
The electronic unbalance detection
device has cut in because the laun-
dry is not evenly distributed in the
drum. The laundry is redistributed
by reverse rotation of the drum.
This may happen several times be-
fore the unbalance disappears
and normal spinning can resume.
If, after 10 minutes, the laundry is
still not evenly distributed in the
drum, the appliance will not spin.
Redistribute the load manually or
load more laundry and select the
spin programme.
There is water
on the floor:
Too much detergent or unsuitable
detergent (creates too much foam)
has been used.
Reduce the detergent quantity or
use another one.
Check whether there are any leaks
from one of the inlet hose fittings. It
is not always easy to see this as
the water runs down the hose;
check to see if it is damp.
Check the water inlet hose connec-
tion.
The drain or inlet hose is dam-
aged.
Replace it with a new one (check
with the After Sales Service the
right spare part number).
The filter has not been properly
screwed in after cleaning action.
Screw the filter fully in.
The door will
not open:
The washing programme is still
running.
Wait the end of washing pro-
gramme.
The door lock has not been re-
leased.
Wait a few minutes until the door
indicator light goes off.
There is water in the drum. Select drain or spin programme to
empty out the water.
The appliance
produces an
unusual noise
The transit bolts and packing have
not been removed.
Check the correct installation of the
appliance.
The support feet have not been
adjusted
Check the correct levelling of the
appliance.
The drain pump could be blocked. Check the drain pump. (See
"Cleaning the pump" for more de-
tails).
Unsatisfactory
washing results:
Too little detergent or unsuitable
detergent has been used.
Increase the detergent quantity or
use another one.
Stubborn stains have not been
treated prior to washing.
Use commercial products to treat
the stubborn stains.
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