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Something Wrong? - Troubleshooting
The machine won’t start:
(Nothing lights up on
the control panel).
Lights illuminate on the
control panel but the wash
cycle will not start.
The machine fails to fill
with water.
The machine does not
drain or spin (during
the first wash cycle,
after installation).
The machine does not
drain or spin (although
it has drained/spun
during previous wash
cycles).
The programme takes
a long time.
●
Check the appliance is fully plugged into the socket and switched on.
●
Is the socket ok? Try another appliance in the socket to check.
●
Is the fuse in the plug ok? If not, replace it, fuse must be 13 Amps (see Care and Maintenance).
●
There has been a power failure - Check another electrical device in your home to
see if this is the case.
●
The ON/OFF button has not been pressed.
●
The Start/Cancel button has not been pressed, for at least 3 seconds - Press and
hold the Start/Cancel button until the machine starts to operate.
●
The appliance door is not shut properly - Close the door firmly and try the machine again.
●
The Start/Cancel button has not been pressed, for at least 3 seconds - Press and
hold the Start/Cancel button until the machine starts to operate.
●
The cold water supply tap is not turned on
- Aquarius only: ‘Wash’ indicator light is flashing on the control panel.
- Aquarius+ only: ‘H20’ is shown in the display.
●
Aquarius+ only: Have you selected Time Delay (see
Programmes and Option Modifiers
).
●
The Start/Cancel button has not been pressed, for at least 3 seconds - Press and
hold the Start/Cancel button until the machine starts to operate.
●
The machine has failed to take in water (see Installation)
- Is the ‘Wash’ indicator light flashing (Aquarius only)?
- Is ‘H20’ shown in the display (Aquarius+ only)?
Check that:
- Both of the cold water inlet hoses are connected to the cold water supply
tap, using the ‘Y’ piece connector.
- The hoses are not kinked.
- The cold water supply tap is turned on... Ensure that it is turned fully on.
- The water pressure is sufficient (see
Technical Details Chart
).
- The inlet filters are not blocked... Turn off the water, unscrew both fill hoses at
the back of the appliance, then remove and clean the filters.
Note: Modern machines use less water and the water taken into the machine is
automatically adjusted depending on the load in the drum. For this reason, you may
not always be able to see water in the drum: But if the load is ‘wet’ and the machine
completes the wash cycle then the amount of water into the machine is sufficient.
●
Has the drain hose been installed correctly (see Installation).
●
Are the drain hose, standpipe or undersink connections blocked?
Note: If the drain hose is connected to an undersink ‘U’ trap - Check that the
sink trap blanking plug was removed before the drain hose was connected. This
is the most common installation fault.
●
Is the drain hose kinked or squashed - Check the hose at the back of the machine.
●
Carry out the additional checks listed below...
●
There has been an unbalanced load in the drum and the machine could not spin -
Try the machine again with a different wash load (see ‘ Automatic Features’,
Programmes and Option modifiers).
●
Has the ‘Rinse Hold’ option been selected? ‘Rinse Hold’ indicator light will flash.
- To complete the paused programme press either the Start/Cancel button
or the Rinse Hold button (see Programmes and Option modifiers).
●
If the machine completes the wash cycle, it is unlikely there is a problem.
●
Check the programme table to be sure the programme you have selected is that most
suited for your needs - The table also gives an indication of approximate programme
times you can expect.
Note: The programme times listed in the Programme Table are approximate.
Options selected can affect the programme times (
see Programmes and Option
Modifiers
). The wash load, temperature and pressure of the incoming water supply
can cause some variation in the programme times.
Section 1: All Aquarius Models - General Troubleshooting
Problem:
Possible causes / Solution:
21
If your machine seems not to be working, GO through the following troubleshooting suggestions BEFORE you call your
Service Centre (see Service).
Description
Contents
Programmes
and Option
Modifiers
Control Panel
Features
Installation
Wash Labels
Explained
Detergents
and Laundry
Care and
Maintenance
Precautions
and Advice
Something
Wrong -
Troubleshooting
Service
GB