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Is your water pressure too
high?
t
ion and general product advice can be found on our website, visit: www.theservicecentre.co.uk/help
If your machine is still not working
contact:
Repair Service and Information Desk
UK 08709 066 066
Republic of Ireland 1850302 200
You will be asked for the following
details: Name and Address, Post
Code,Telephone Number, Date of
Purchase,Colour and Model/Serial
Numbers - which can be found on
the inside of the door.
Clear and precise details of the query
or fault.
Remember,you will be charged for a
service call if a problem with your
machine is caused by incorrect
installation or misuse.
See STEP 2:Installation
Clear any blockages that have
been found
Is the standpipe or household
drain blocked.
Check the feet have been
levelled.
Is steam coming
from the dispenser
drawer?
If not tighten it.
Does the washer need
replacing?
MY MACHINE DOES NOT
PUMP OUT WATER
MY MACHINE IS LEAKING
THE PROGRAMME TAKES A
LONG TIME
SUDS ARE COMING FROM
THE DISPENSER DRAWER
NOT ALL OF THE DETERGENT
HAS BEEN FLUSHED AWAY
Is the machine connected to
a sink waste system?
Check the blocked end of the
under sink drainage unit has
been cut off.
The machine is designed to
release steam from the dispenser
drawer during hot washes.
✓
Has ‘Rinse Hold’been selected?
The light will flash until the button
is pressed again.
Press the ‘Rinse Hold’button
again.
✓
You may need to call in a
plumber.
✓
✓
Turn the main supply tap
down.
Are the drainage unit,standpipe
or under sink connections free
from blockages?
✓
Has the drain hose been installed
correctly? Ensure it is not blocked
or kinked.
✓
Check the inlet hose is not
kinked.
Check that your cold water
supply tap is turned on fully.
✓
Clean fabric dispenser drawer.
See STEP 3:‘The Dispenser
Drawer’.
Check for low temperature and
low pressure of the cold water
supply.
THE DISPENSER WILL NOT
CLOSE PROPERLY
Check the correct amount of
suitable detergent has been used,
refer to manufacturer’s
recommendations.
If you have used the wrong type of
detergent,select a Rinse programme
to flush out your machine.
WATER COLLECTS IN THE
FABRIC DISPENSER
COMPARTMENT
✗
Clean the dispenser drawer, see
STEP 3:‘The Dispenser Drawer’
Is the drawer clogged with
detergent?
The ‘DOOR LOCKED’indicator light:
Check the drawer is properly
aligned.
✓
✗
✗
✗
✗
✗
✗
✓
Indicator Lights:
Is the fill hose on correctly?
●
If the ‘DOOR LOCKED’indicator light is flashing:
Shut the door firmly,until it clicks.
The ‘DOOR LOCKED’indicator light should now stay
on.
●
If the door will not open...Check the programme has
finished,is the ‘PROG.END’indicator light lit? It takes
about two minutes for the ‘DOOR LOCKED’indicator
light to go out after a programme has finished.
The door will not open until the ‘DOOR LOCKED’
indicator light has gone out.
The ‘ACTIVE’and ‘PROG.END’indicator
lights are both flashing...
●
This means that the machine cannot fill.
Check that the water supply is turned on and that the
inlet hose is not kinked.
The ‘ACTIVE’indicator light is flashing...
●
If the ‘ACTIVE’indicator light is flashing:
This means that the programme selector dial has been
moved since the programme started.
Return the dial to the original selection.
c
t installation, non-removal of transit bolts or packaging, leaks from household pipework, loose or blocked fill and drain hoses.
n
e washable and NOT emptying contents from pockets may cause pump or drain blockages, or may damage components within the machine.