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Customer Service/Warranty
If you have a question about your iron, call our toll-free
customer service number. Before calling, please note the model,
type, and series numbers and fill in that information below. These
numbers can be found on the bottom of your iron.
MODEL:___________ TYPE:__________ SERIES: ___________
Troubleshooting
Won’t heat
PROBLEM
THINGS TO CHECK
Water is
leaking
Won’t
steam
Leaves
spots
• Is the iron plugged in and the outlet working?
Check the outlet by plugging in a lamp.
• Is the Temperature Control Dial turned to a
fabric setting?
• If automatic shutoff model, is light on? If not,
press Reset Button.
• Do not overfill the water tank.
• If steam ironing, is Adjustable Steam Switch in
a steam position, the Temperature Control Dial
in the steam range and did the iron have
enough time to preheat?
• If dry ironing, make sure the Adjustable Steam
Switch is in the DRY IRON position.
• Check the water level.
• Is the Adjustable Steam Switch in the STEAM
position?
• Has the iron had enough time to preheat?
• ALWAYS empty the water tank of the iron
after using. Water left in the tank may discolor
clothing and soleplate.
Rewind a small amount of cord then fully
depress the Cord Release Button and pull the
cord to desired length.
Retractable
cord will
not unwind
The following warranty applies only to product purchased in the
United States and Canada.
LIMITED WARRANTY
This product is warranted to be free from defects in material and workmanship for a
period of two (2) years for Hamilton Beach Portfolio products, one (1) year for Hamilton
Beach products or one hundred eighty (180) days for Proctor-Silex products from the
date of original purchase, except as noted below. During this period, we will repair or
replace this product, at our option, at no cost. THE FOREGOING WARRANTY IS IN
LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR
ORAL INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. ANY LIABILITY IS EXPRESSLY LIMITED TO AN AMOUNT
EQUAL TO THE PURCHASE PRICE PAID, AND ALL CLAIMS FOR SPECIAL,
INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE HEREBY EXCLUDED. There is
no warranty with respect to the following, which may be supplied with this product:
glass parts, glass containers, cutter/strainer, blades, and/or agitators. This warranty
extends only to the original consumer purchaser and does not cover a defect resulting
from abuse, misuse, neglect, use for commercial purposes, or any use not in
conformity with the printed directions. This warranty gives you specific legal rights,
and you may also have other legal rights which vary from state to state, or province to
province. Some states or provinces do not allow limitations on implied warranties or
special, incidental or consequential damages, so the foregoing limitations may not
apply to you.
If you have a claim under this warranty, DO NOT RETURN THE APPLIANCE TO THE
STORE! Please call our CUSTOMER SERVICE NUMBER. (For faster service please
have model, series, and type numbers ready for operator to assist you.)
CUSTOMER SERVICE NUMBERS
In the U.S. 1-800-851-8900
In Canada 1-800-267-2826
hamiltonbeach.com or proctorsilex.com
KEEP THESE NUMBERS FOR FUTURE REFERENCE!
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