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31
ERROR CODES
ERROR
CODE
SYMPTOM
ACTION TO
TAKE
SOLUTION
Err1 Cannot lock the door after
20s
Stop running Service Needed
Err2 The washer cannot drain
the water within 4 minutes
Stop running Clear the pump.
Service Needed
Err5 After 8 minutes, the
selected water level has
not been reached
Stop running Check plumbing and
water hose connections.
Service Needed
Err7 The feedback signal does
not change in 8 minutes
while the motor is running
Stop running Service Needed
Err8 The water is above the
warning level
Stop running Service Needed
Err9 Dryer sensor circuit
problem
Stop running Service Needed
Err10 Water level sensor circuit
problem
Stop running Service Needed
Err12 The water was not
completely drained during
the spin cycle
Stop running Check the drain hose
setup. The end of the
drain hose may be
too high, blocked, or
submerged in the water
Err13 The heating or the heating
fan motor is abnormal
Stop running Service Needed
Unb Unbalanced load Spin low speed
and cancel
drying
Evenly distribute clothing
in the wash basket
BEFORE YOU CALL FOR SERVICE
IF NONE OF THE ABOVE SOLVES THE PROBLEM, CONTACT A QUALIFIED
TECHNICIAN. DO NOT TRY TO ADJUST OR REPAIR THE UNIT YOURSELF.