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WATER Possible Causes What To Do
Too many suds Type of detergent • Switch to a lower sudsing detergent brand and follow
instructions on package.
Soft water • Try less detergent.
Too much detergent • Measure your detergent carefully. Use less soap if you
have soft water, a smaller load or a lightly soiled load.
Water leaks Fill hoses or drain hose is • Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sure end of drain
hose is correctly inserted in and secured to drain facility.
The drain hose should be inserted into the washer and
the collar or clip should be screwed in. Remove any kinks
from the drain hose. Make sure that the hose connection
is not strained when the washer is pushed close to the
wall.
Household drain may be clogged • Check household plumbing. You may need to call a
plumber.
Constant water pressure to the fill • Tighten hoses at the faucets and turn the water off after
hoses at the water source each use.
• Check condition of the fill hoses; they should be replaced
every 5 years.
Using too much detergent in • Use less detergent. Use less soap if you have soft water, a
washer smaller load or a lightly soiled load.
Fill hoses, washers and screens • Check that the rubber washers and screens have been
installed correctly. Fill hoses, washers and screens should
be replaced every 5 years.
Overloading the washer • Loosely load clothes no higher than the top row of holes
in the washer basket. The level of the water should be just
above the clothes.
Water temperature
Cooler water temperatures provide
• New laundry detergents have been formulated to
seems incorrect improved energy efficiency work with cooler water temperatures without affecting
wash performance.
Control is not set properly • Check water temperature control (on some models) or
Cycle knob and adjust.
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are • Turn off the water source and remove the water
stopped up connection hoses from the upper back of the washer. Use
a brush or toothpick to clean the screens in the machine.
Reconnect the hoses and turn the water back on.
House water heater is • Make sure house water heater is delivering water
not set properly at 120°F–140°F (48°C–60°C).
Water won’t drain Drain hose is kinked or • Straighten drain hose and make sure washer is not sitting
improperly connected on it.
• Top of drain outlet should be less than 8 ft. (2.5 m)
above floor.
11
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or
visit www.GEAppliances.com. You may not need to call for service.
Before you call for service… www.GEAppliances.com