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Troubleshooting Tips
PERFECTEMP Possible Causes What To Do
PerfecTemp The washer is in a cold • This is normal. The PerfecTemp feature is designed not
wash temperature rinse cycle to activate during a cold rinse cycle to improve the energy
is incorrect efficiency of your washer.
(Review PerfecTemp All the water in your • Wait until the water in the water heater is heated to the
in the “About the control household water heater correct temperature.
panel” section) has been used
WATER Possible Causes What To Do
Water fills and drains Drain stand pipe is too low • The drain stand pipe must be above 30".
at the same time
Too many suds
Too much detergent • Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Type of detergent • Switch to HE detergent.
Soft water • Try less detergent.
Water leaks Using too much detergent • Use less detergent. Use less soap if you have soft water,
in washer a smaller load or a lightly soiled load.
Type of detergent • Switch to HE detergent.
Fill hoses or drain hose is • Make sure hose connections are tight at faucets and
improperly connected rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
Household drain may • Check household plumbing. You may need to call
be clogged a plumber.
Constant water pressure • Tighten hoses at the faucets and turn the water off after
to the fill hoses at the each use.
water source
• Check condition of the fill hoses; they should be replaced
every 5 years.
Water temperature Cooler water temperatures • New laundry detergents have been formulated to work
seems incorrect provide improved energy with cooler water temperatures without affecting wash
efficiency per
formance.
Control is not set properly • Check water temperature control and adjust.
Water supply is turned off • Turn both hot and cold faucets fully on and make sure
or improperly connected hoses are connected to correct faucets.
Water valve screens are • Turn off the water source and remove the water connection
st
opped up
hoses fr
om the upper back of the w
asher
. Use a br
ush or
toothpick to clean the scr
eens in the machine. Reconnect
the hoses and turn the water back on.
House water heater is • Make sure house water heater is delivering water at
not set properly 120°
F–140
°
F (48
°C–60°C).
W
at
er pumped out befor
e
Lid lift
ed or cycle w
as put in
•
R
eset cycle.
cycle is complet
e
pause for ov
er 24 hours
W
ater won’t drain
Drain hose is kinked or • S
traighten drain hose and make sure washer is not
improperly connected sitting on it.
• Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
W
asher pauses during
The PRE
W
ASH
Cycle or
•
This is normal. The w
asher alternates betw
een agitate and
wash cycle AUTO SOAK Option was soak during these cycles to get your clothes cleaner with
chosen less wear.
Washer pauses during This is normal • The washer may pause during the spin cycle to remove
spin cycle soapy w
ater mor
e efficiently.
W
at
er lev
el seems low
This is normal
•
W
ater may not cov
er the top lev
el of the clothes.
This is normal for this high efficiency washer.
Water does not fill when This is normal • The lid must be closed for the washer to operate.
lid is open
Troubleshooting Tips
Save time and money! Review the charts on the following pages,
or visit
ge.com. You may not need to call for service.
Before you call for service…
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