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Before you call for service…
GEAppliances.com
Water Possible Causes What to do
Too many suds Too much detergent
Measure your detergent carefully. Use less soap if you have soft water, a
smaller load or a lightly soiled load.
Water leaks
Using too much
detergent
Use less detergent. Use less soap if you have soft water, a smaller load or a
lightly soiled load.
Fill hoses or drain
hose is improperly
connected
Make sure hose connections are tight at faucets and rubber washers are
installed. Make sure end of drain hose is correctly inserted in and secured to
drain facility.
Household drain may
be clogged
Check household plumbing. You may need to call a plumber.
Constant water
pressure to the fill
hoses at the water
source
Tighten hoses at the faucets and turn the water off after
each use.
Check condition of the fill hoses; they should be replaced
every 5 years.
Water temperature
seems incorrect
Cooler water
temperatures provide
improved energy
efficiency
New laundry detergents have been formulated to work with cooler water
temperatures without affecting wash performance.
Water supply
is turned off or
improperly connected
Turn both hot and cold faucets fully on and make sure hoses are connect-
ed to correct faucets.
Water valve screens
are stopped up
Turn off the water source and remove the water connection hoses from the
upper back of the washer. Use a brush or toothpick to clean the screens in
the machine. Reconnect the hoses and turn the water back on.
House water heater is
not set properly
Make sure house water heater is delivering water at 120°F–140°F (48°C–
60°C).
Water pumped
out before cycle is
complete
Lid lifted or cycle was
put in pause for over
24 hours
Reset cycle.
Water won’t drain
Drain hose is kinked
or improperly
connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 8 ft (2.5 m) above floor.
Washer pauses during
spin cycle
This is normal The washer may pause during the spin cycle to remove soapy water more
efficiently.
Can hear but not see
water at the end of
the cycle
This is normal
The pump pleaves a little water in its intake and this is diluted with clean
rinse water.
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit GEAppliances.com.
In Canada, visit GEAppliances.ca. You may not need to call for service.