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PROBLEM POSSIBLE CAUSES SOLUTIONS PREVENTIVE MEASURES
Residue or
powder on
dark items;
Stiff, harsh
fabrics.
Undissolved detergent.•
Some granular detergents can •
combine with hard water minerals
to form a residue.
Overloading the washer.•
Rewash load.• Increase water temperature using •
hottest water safe for fabric.
Do not overload washer.•
Use liquid detergent or use non-•
precipitating water conditioner
with powder detergent.
Wrinkling Overloading the washer.•
Incorrect wash cycle for wash •
load.
Reduce load size.•
Rinse in cold water with liquid fabric soft-•
ener using the casual or delicate cycle.
Do not overload washer.•
Remove items from washer as •
soon as cycle is completed.
Use liquid fabric softener.•
Yellow
buildup of
body soil
on synthetic
fabrics
Agitation time too short.•
Wash water temperature too low.•
Not enough detergent.•
Soak in detergent booster or product con-•
taining enzymes.
Wash in hottest water safe for fabric using •
casual cycle.
Increase detergent.•
Add bleach safe for fabric or treat with •
color remover.
Select correct wash cycle.•
Use correct amount of detergent.•
Wash synthetics frequently using •
hot or warm water.
Yellow or
brown rust
stains
Iron or manganese in water sup-•
ply, water pipes, or water heater.
To restore discolored load of whites, use •
rust remover safe for fabric.
Do not use chlorine bleach to remove rust •
stains. It may intensify discoloration.
Use nonprecipitating water •
softener.
Before washing, run hot water for •
a few minutes to clear lines.
Drain water heater occasionally.•
For an ongoing problem, install •
an iron fi lter in your water supply
system.
Common Washing Problems, continued
Avoid Service Checklist
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this washer.
OCCURRENCE POSSIBLE CAUSE SOLUTION
NOISE
“Clunking” or gear
sounds.
A certain amount of “clunking” or gear sounds
are normal in a heavy-duty washer.
This is normal.
Rattling and clanking
noise.
Foreign objects such as coins or safety pins may
be in drum or pump.
Stop washer and check drum. If noise continues after washer is
restarted, objects may be in pump. Call your authorized servicer.
Belt buckles and metal fasteners are hitting wash
drum.
To prevent unnecessary noise and damage to tub, fasten fasten-
ers and turn items inside out.
Thumping sound. Heavy wash loads may produce a thumping
sound. This is usually normal. If sound continues,
washer is probably out of balance.
Stop washer and redistribute wash load.
Squealing sound or hot
rubber odor.
Washer is overloaded. Do not overload washer. Stop washer and reduce load.
Vibrating noise. Washer is not resting fi rmly on fl oor. Move washer so it rests fi rmly on fl oor. Adjust leveling legs. See
INSTALLATION INSTRUCTIONS for details.
Shipping bolt has not been removed during instal-
lation.
See INSTALLATION INSTRUCTIONS for removing shipping bolt.
Wash load unevenly distributed in tub. Stop washer and rearrange wash load.