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Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer drains
while filling.
Drain hose too low. Ensure the height of the drain hose is
at least 800 mm from the floor level
(refer to page 10).
Drain hose sitting in water. Clear the drain.
Washer is not
draining.
Drain hose blocked. Clear the drain hose.
Pump filter blocked. Clear the pump filter (refer to page 31).
Drain hose higher than
1200mm above floor level.
Lower the level of the drain hose (refer
to page 10).
Filling
continuously.
Drain hose not connected
to standpipe or tub.
Connect drain hose correctly (refer to
page 10).
Machine siphoning. Ensure standpipe or tub is at least 800
mm from the floor level.
Poor rinsing. Incorrect detergent used. Use low sudsing, front loader
detergent only (refer to page 22).
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level
(refer to page 23).
Not spinning
properly.
Load has gone out of
balance.
Open door and redistribute load, then
restart the washer.
Machine is not level. Ensure machine is correctly levelled
(refer to page 8).
Suds build up. Check the amount of detergent used,
reduce if necessary.
Too many soap
suds.
Incorrect type of
detergent used.
Use low sudsing, front loader
detergent only (refer to page 22).
Too much detergent used. Ensure the correct dose of detergent
is used for the load size and soil level
(refer to page 23).
Small puddle of
water from under
the machine.
Inlet hose or drain hose
leaking.
Check inlet hoses and the drain hose are
correctly attached and not damaged.
Lots of suds. Suds may have leaked and then
dissolved.
Detergent dispenser
blocked.
Clean detergent dispenser drawer
(refer to page 30).
Detergent dispenser
drawer not fully closed.
Close detergent dispenser drawer fully
and ensure it remains closed during
the cycle.
Damage to door seal. Check seal inside door for damage. If it
sustains any damage it will need to be
replaced.
TROUBLESHOOTING