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TROUBLESHOOTING
Before calling for technical assistance, check that the operations described below have been carried out
correctly; this will save both time and money.
Does not work/Indicator light is not lit
Check that:
1) The On/Off button is pressed in.
2) The plug is correctly inserted in the socket.
3) The main power supply is on.
Indicator light is on but unit does not work
Check that:
1) The door is closed securely.
2) The On/Off button is pressed in.
3) The programmer knob is on a program.
4) The plug is correctly inserted in the socket.
5) The main power supply is on.
6) See “Does not fill with water” below.
Does not fill with water
Check that:
1) There is water in the pipes.
2) The tap to the water source is open.
3) The water supply hose is not kinked.
4) The inlet filter between the valve and water feed hose is clean (see page 6).
Fills and drains continuously
Check that:
1) The drain hose is positioned at the correct height (see page 6).
2) If connected to a sink, the drain hose outlet is not under water.
Does not drain and spin
Check that:
1) The No Spin button is not pressed in.
2) The drain hose is in the correct position.
3) The drain hose is not kinked.
4) The amount of detergent is not excessive.
5) The detergent dispenser is not encrusted with residue.
6) The detergent is low-sudsing specifically for front-loading washers.
Vibrates and is noisy
Check that:
1) Large items have not become entangled (sheets, tablecloths, etc.).
2) The machine is level (see page 5).
3) The four packing screws, spacers and two lower rods have been removed (see page 5).
The door will not open
1) For safety reasons, the door remains locked for two to three minutes after the program has finished.
If you think you have resolved the problem, try starting the machine again. If the problem persists, call for
technical assistance (see page 15).
BEFORE CALLING FOR SERVICE
Before calling for service or contacting AM Appliance Group regarding a warranty issue, be prepared to
explain:
1) The appliance model number (shown on the detergent dispenser)
2) The serial number of the machine (located on the inner door facing)
3) The specific problem