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If the wash result is not satisfactory
The washing is grey and there are limescale deposits in the drum
• Too little detergent was used.
• An incorrect detergent was used.
• Individual stains were not pre-treated.
• The programme or temperature was not set properly.
There are grey stains on the washing
• Items that were soiled with ointments, fats or oils were washed using
too little detergent.
• The wash temperature used was too low.
• A common cause is that conditioner – in particular the type in con-
centrated form - has come in contact with the washing. Wash out
such marks as soon as possible and exercise care when using the said
conditioner.
Foam can still be seen following the final rinse
• Modern detergents can cause foam to be created even during the fi-
nal rinse. In spite of this, the washing has been sufficiently rinsed.
There are white residues on the washing
• What can be seen here are insoluble substances which modern deter-
gents contain. They are not the result of insufficient rinsing.
Shake or brush the washing. If possible turn the washing inside out
before washing. Check your choice of detergent. Especially with dark
colours it is advisable to use liquid detergents.
The door cannot be
opened when the wash-
ing machine is switched
on.
Door locked.
Wait until the DOOR indica-
tor is illuminated green.
There has been a power cut.
(All the indicator are off).
The door remains blocked
for approx. 4 to 10 minutes.
The programme will continue
when the power cut is over.
To remove washing:
If water can be seen in the
appliance, first drain off the
water before opening the
loading door (see section
“Carrying out an emergency
drain”).
Washing is heavily
creased.
Possibly too much washing
was loaded.
Observe maximum loads.
Problem Possible cause Remedy