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Symptom
The door will not open
Possible causes
●
The water level is above the bottom edge of the door.
●
The machine is heating the water or drying the clothes.
●
The drum is turning.
Spinning starts late or the machine
does not spin
●
The electronic unbalance detection device has cut in because the
laundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 10 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and select the spin programme.
The machine makes an unusual
noise
●
The machine is fitted with a type of motor which makes an unusual
noise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drum
The machine does not dry or does
not dry properly
●
Machines based on modern technology operate very economically
using very little water without affecting performance.
●
The drying time has not been selected.
●
The water tap is not turned on.(
EE1100
)
●
The drain filter is clogged. (
EE2200
)
●
The machine is overloaded.
●
The selected drying time or drying sector is not suitable for the laundry.
Service & Spare Parts
In the event of your appliance requiring service, or if
you wish to purchase spare parts, please contact your
local Service Force Centre by telephoning:
0870 5 929929
For the address of your local Service Force Centre and
further information about Service Force, please visit the
website at www.serviceforce.co.uk.
To buy accessories, consumables and spare parts at
our online shop please visit:
http://www.electrolux.co.uk
Before calling out an engineer, please ensure you have
read the details under the heading “Something Not
Working”.
When you contact the Service Force Centre you will
need to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of fault
4. The model and serial number of the appliance (found
on the rating plate - see picture)
5. The purchase date.
Customer Care
For general enquiries concerning your Electrolux
appliance or for further information on Electrolux
products, please contact our Customer Care Department
by letter or telephone at the address below or visit our
website at www.electrolux.co.uk
Customer Care Department - Electrolux
Major Appliances
Addington Way - Luton
Bedfordshire - LU4 9QQ
Mod. ..........
Prod. No. ...........
Ser. No. .........
M
o
d. ..........
P
ro
d. N
o. ...........
Ser. No
. .........
P0042 BD
The machine vibrates when spinning
●
The internal packing has not been removed.
●
The machine is in contact with the wall or furniture.
●
The machine is not level.
●
The washing load is badly distributed in the drum.
●
Maybe there is very little laundry in the drum.