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Solutions to Common Problems
Service Prevention Checklist, continued
OCCURRENCE POSSIBLE CAUSE SOLUTION
WATER
Water collects in folds
of the bellows at the
end of the cycle.
This is a result of the washing action
and is part of the normal operation
of the washer.
Water collects in
bleach and fabric
softener compart-
ments.
This is a result of the siphoning ac-
tion and is part of the normal opera-
tion of the washer.
Water may be removed by removing the dispenser drawer (see
Care and Cleaning in this guide) and draining water into the
empty drum or sink.
Wash load too wet
after spin.
Washer is overloaded. Do not overload washer. See Operating Your Washer.
Load is too small. Add 1 or 2 similar items to help balance the load.
Load is out of balance. Rearrange load to allow proper spinning.
Drain hose is kinked. Straighten drain hose.
Water does not enter
washer or it enters
slowly.
Water supply is not adequate in area. Check another faucet in the house. Wait until water supply and pres-
sure increase.
Water supply faucets are not com-
pletely open.
Fully open hot and cold faucets.
Water is being used elsewhere in
the house. Water pressure must be
at least 10 psi (70 kPa).
Avoid running water elsewhere while washer is filling.
Water inlet hoses are kinked. Straighten hoses.
Warm or hot water is
not hot enough.
Hot water heater is set too low or is
a distance from washer.
Measure hot water temperature at nearby faucet with candy or
meat thermometer. Water temperature should be at least 120°F
(49°C). Adjust water heater as necessary.
Hot water is being used elsewhere
in the house.
Avoid using hot water elsewhere before or during washer use.
There may not be enough hot water available for proper clean-
ing. If problem persists, your hot water system may be unable to
support more than 1 use at a time.
Water in washer does
not drain or drains
slowly.
Drain hose is kinked or clogged. Clean and straighten the drain hose.
Drain hose standpipe is too tall.
Maximum standpipe height is 56.5”
(144 cm).
Reduce standpipe height to less than 56.5” (144 cm). See
INSTALLATION INSTRUCTIONS.
House drain pipes are clogged. Unclog drain pipes. Contact plumber if necessary.
Water leaks. Fill hose connection is loose at
faucet or washer.
Check and tighten hose connections. Ensure rubber sealing
washers are installed.
Oversudsing. Wrong detergent. Run rinse cycle. Use a low-sudsing, high efficiency detergent.
Too much detergent. Run rinse cycle. Use less detergent in future loads.
Incorrect wash and
rinse temperatures.
Hot and cold water hoses are con-
nected to wrong supply faucets.
Connect hot water hose to hot water faucet and cold water
hose to cold water faucet.
Water is entering
washer but tub does
not fill.
Drain hose standpipe is too low.
Standpipe must be a minimum of
24” (61 cm) high to prevent siphon-
ing.
Increase standpipe height to at least 24” (61 cm). See INSTAL-
LATION INSTRUCTIONS.