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Problem Possible cause/Solution
The machine vibrates or is noisy:
The transit bolts and packing have not been re-
moved.
• Check the correct installation of the appli-
ance.
The support feet have not been adjusted
• Check the correct levelling of the appliance.
The laundry is not evenly distributed in the
drum.
• Redistribute the laundry.
Maybe there is very little laundry in the drum.
• Load more laundry.
Spinning starts late or the machine does not
spin:
The electronic unbalance detection device has
cut in because the laundry is not evenly distrib-
uted in the drum. The laundry is redistributed
by reverse rotation of the drum. This may hap-
pen several times before the unbalance disap-
pears and normal spinning can resume. If, after
some minutes, the laundry is still not evenly
distributed in the drum, the machine will not
spin.
• Redistribute the laundry.
The machine makes an unusual noise:
The machine is fitted with a type of motor which
makes an unusual noise compared with other
traditional motors. This new motor ensures a
softer start and more even distribution of the
laundry in the drum when spinning, as well as
increased stability of the machine.
No water is visible in the drum:
Machines based on modern technology operate
very economically using very little water with-
out affecting performance.
If you are unable to identify or solve the problem,
contact our service centre. Before telephoning,
make a note of the model, serial number and pur-
chase date of your machine: the Service Centre
will require this information.
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What to do if…