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26
Problem Cause Explanation / Suggestion
Program
cannot be
started or
selected.
Machine may have
switched to self
protection mode due to
an infrastructure problem
(such as line voltage,
water pressure, etc.).
Reset your machine by pressing “Start/Pause/
Cancel” button for 3 seconds. (see, Cancelling
a Program)
Water in the
machine.
There may be some water
in your machine when you
receive it. This is from the
quality control process
and is normal.
It is not harmful to your machine.
There is water
coming from
the bottom of
the machine.
There might be problems
with hoses or the pump
filter.
Be sure the seals of the water inlet hoses are
securely fitted.
Tightly attach the drain hose to the waste pipe
or sink.
Make sure that the pump filter is completely
closed.
Machine does
not fill with
water.
Tap may be turned off. Open the inlet water taps fully.
Water inlet hose might be
bent.
Flatten the water intake hose.
Water inlet filter might be
clogged.
Clean the water intake filter.
The door may be ajar. Close the door.
Machine does
not discharge
water.
Water outlet hose might
be clogged or twisted.
Clean or flatten the hose.
Pump filter may be
clogged.
Clean the pump filter.
Machine
vibrates or
shakes.
Machine feet might
require adjustment.
Adjust the machine feet.
Transportation safety
bolts might have not been
removed.
Remove the transportation safety bolts.
There may be a small
amount of laundry in the
machine.
Add more laundry to the machine.
The machine may be
overloaded or the clothes
may be distributed
unevenly.
Reduce the amount of laundry in the machine
or balance the load by hand.
There machine might be
touching a solid surface
Ensure that nothing touches the machine.
Machine
stopped
shortly after
the program
started.
Machine can stop
temporarily due to low
voltage.
It will resume operating when the voltage is
back to the normal level.
8 Troubleshooting