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PROBLEMS WITH YOUR PORTABLE WASHER?
You can solve many common portable washer problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve the problem before calling the servicer.
TROUBLESHOOTING GUIDE
PROBLEM POSSIBLE CAUSE
Washer does not operate.
Not plugged in.
The circuit breaker tripped or a blown fuse.
The lid is not closed.
Make sure the water source is turned on.
No water or insufficient water supply. The water source faucet is not turned on.
The water source hose is frozen.
The water intake hose is bent.
The filter on the water intake hose is clogged.
The washing machine does not drain. The drain hose is squashed or bent.
Washing machine vibrates or is too noisy. Check to assure that the washer is level.
The washing machine is touching another object.
The laundry load is not balanced.
Washing machine does not spin. The lid is not closed.
The washer is not on a level surface.
Display shows Error Code “E 1”
Description: Malfunction in the Water Supply
Valve
No water,
Water supply valve time-out,
Water valve is clogged.
Display shows Error Code “E 2”
Description: Malfunction in the Water Level
Water level exceeds limit of high or low water
level.
Display shows Error Code “E 3”
Description: Top Cover is Open
During operation the top is open.
Close the top.
Display shows Error Code “E 4”
Description: Unit is unbalanced
Unit becomes unbalanced during operation.
Stop the unit, shift the load evenly, restart
Display shows Error Code “E 5”
Description: Malfunction in the Drain Valve
Drain valve is clogged,
Drain motor is not operating normally
Drain time-out occurs.
Display shows Error Code “E 6”
Description: Water Level Sensor
During the self – check procedure, the zero point
error of the water level is too high.
SERVICE FOR YOUR PORTABLE WASHER
We are proud of our customer service organization and the network of professional service
technicians that provide service on your Avanti portable washers. With the purchase of your Avanti
portable washer, you can be confident that if you ever need additional information or assistance, the
Avanti Products Customer Service Team will be here for you. Just call us toll-free.
AVANTI PRODUCTS CUSTOMER SERVICES
Product Information
800-323-5029
Whatever your questions are about our products,
help is available.
Part Orders
800-220-5570
You may order parts and accessories that will be
delivered directly to your home by personal
check, money order, Master Card, or Visa.
In-Home Repair Service
800-220-5570
An Avanti Products authorized service center will
provide expert repair service, scheduled at a time
that is convenient for you. Our trained servicers
know your portable washer inside and out.