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Troubleshooting
Yourwashingmachinecouldfailtowork.BeforecontactingtheTechnicalAssistanceCentre(see “Assistance”), make sure
thattheproblemcannotbenotsolvedeasilyusingthefollowinglist.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not
take in water (the indicator light for
the first wash cycle stage flashes
rapidly).
The washing machine continuously
takes in and drains water.
The washing machine does not
drain or spin.
The washing machine vibrates a lot
during the spin cycle.
The washing machine leaks.
The START/PAUSE indicator light
(orange) and the function indicator
lights flash rapidly.
There is too much foam.
Possible causes / Solutions:
•Theapplianceisnotpluggedintothesocketfully,orisnotmakingcontact.
•Thereisnopowerinthehouse.
•Thewashingmachinedoorisnotclosedproperly.
•TheON/OFFbuttonhasnotbeenpressed.
•TheSTART/PAUSEbuttonhasnotbeenpressed.
•Thewatertaphasnotbeenopened.
•Adelayedstarthasbeenset(see “Personalization”).
•Thewaterinlethoseisnotconnectedtothetap.
•Thehoseisbent.
•Thewatertaphasnotbeenopened.
•Thereisnowatersupplyinthehouse.
•Thepressureistoolow.
•TheSTART/PAUSEbuttonhasnotbeenpressed.
•Thedrainhoseisnotfittedataheightbetween65and100cmfromthefloor
(see “Installation”).
•Thefreeendofthehoseisunderwater(see “Installation”).
•Thewalldrainagesystemisnotfittedwithabreatherpipe.
If the problem persists even after these checks, turn off the water tap, switch
theapplianceoffandcontacttheAssistanceService.Ifthedwellingisononeof
the upper floors of a building, there may be problems relating to water drainage,
causingthewashingmachinetofillwithwateranddraincontinuously.Special
anti-drainingvalvesareavailableinshopsandhelptoavoidthisinconvenience.
•Thewashcycledoesnotincludedraining:somewashcyclesrequirethedrain
phasetobestartedmanually.
•TheREDUCEDWRINKLESfunctionhasbeenactivated:Tocompletethe
washcycle,presstheSTART/PAUSEbutton(“Personalization”).
•Thedrainhoseisbent(see “Installation”).
•Thedrainageductisclogged.
•Thedrumwasnotunlockedcorrectlyduringinstallation(see “Installation”).
•Thewashingmachineisnotlevel(see “Installation”).
• Thewashingmachineistrappedbetweencabinetsandwalls(see “Installation”).
•Thewaterinlethoseisnotscrewedonproperly(see “Installation”).
•Thedetergentdispenserdrawerisblocked(forcleaninginstructions,see
“Care and maintenance”).
•Thedrainhoseisnotfixedproperly(see “Installation”).
•Switchoffthemachineandunplugit,waitforapproximately1minuteand
thenswitchitbackonagain.
Iftheproblempersists,contacttheTechnicalAssistanceService.
•Thedetergentisnotsuitableformachinewashing(itshoulddisplaythetext
“forwashingmachines”or“handandmachinewash”,orthelike).
•Toomuchdetergentwasused.