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Vibration or Off-Balance
First try the solutions suggested here or visit our website at www.amana.com/help
for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Feet may not be in contact with the
oor and locked.
Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet. See “Installation Instructions.”
Check oor for exing or sagging. If ooring is uneven, a
3/4" (19 mm) piece of plywood under your washer will reduce
sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such
as comforters or poly-lled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
Noises - For Normal Operating Sounds go to www.amana.com/help
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as nal amounts of
water are removed during the spin/drain cycles.
Washer may be draining water.
TROUBLESHOOTING
Check the following for
proper installation or see
“Using Your Washer”
section.
Washer may not be level.
Washer not level. Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Fill hoses not attached tightly. Tighten ll-hose connection.
Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Check household plumbing for leaks
or clogged sink or drain.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Fill hose washers.
Water Leaks
Check the following for
proper installation:
Do not place tape over drain opening.
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See “Using Your Washer”
for loading instructions.
Washer not loaded as
recommended.
Not enough water
in washer
Load not completely covered
in water.
This is normal operation for an HE low-water washer. The load
will not be completely underwater. The washer senses load sizes
and adds correct amount of water for optimal cleaning. See
“What’s New Under the Lid.”
IMPORTANT: Do not add more water to washer.
Washer not performing as expected
Humming You may hear the hum of the sensing spins after you have
started the washer. This is normal. Sensing spins will take
several minutes before water is added to the washer.
The sensing light is on.