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If the wash results are not satisfactory
Washing is grey and scale is being deposited in the drum
• Too little detergent is being used.
• The right detergent was not used.
• Special soiling was not pre-treated.
• Programme or temperature was not correctly set.
There are grey stains on the washing.
• Washing soiled with ointment, grease or oil was washed with too lit-
tle detergent.
• It was washed at too low a temperature.
• A common cause is that fabric conditioner – especially a concentrate
– has got onto the washing. Such stains should be washed out as
quickly as possible and make sure that you are careful when using
fabric conditioner.
After the last rinse foam can still be seen.
• Modern detergents may create foam even in the last rinse cycle. The
washing is however sufficiently rinsed.
There are white residues on the washing.
• This is due to the insoluble ingredients in modern detergents.
They are not caused by insufficient rinsing.
Shake or brush the washing. If possible turn the washing inside out
before washing. Check your choice of detergent. Especially with dark
colours it is advisable to use liquid detergents.
The door cannot be
opened when the wash-
ing machine is switched
on.
Door locked.
Wait until the (DOOR) in-
dicator has gone out and the
(END) indicator is illumi-
nated.
There has been a power cut.
(All indicators are off.)
The door will remain locked
for approx. 2 minutes.
The programme will continue
when the power cut is over.
To remove washing:
If water can be seen in the
appliance, first drain the wa-
ter before opening the door
(see section ”Carrying out an
emergency drain”).
Washing is very creased.
Too much washing may
have been loaded.
Observe maximum loads.
Problem Possible cause Remedy