Xerox 4112/4127 Copier/Printer Quick Start Guide
2-14
2. Using basic features
Exercise 6: How to call for service
Refer to the User Interface when you have a problem with the
copier/printer. A status code and suggested solutions may be
displayed on the screen. Follow all steps in the suggested
solutions until the problem is corrected. If the problem persists,
call for assistance.
Before calling Xerox for assistance, gather the following
information:
1. A complete description of the problem.
If copy quality is a problem, have a sample available to help
you describe the defect.
2. Any Fault Codes that are displayed on the User Interface.
3. The machine serial number.
Press Machine Status and locate the serial number on the
Machine Information tab.
In the US, call 1-800-275-9376 extension 871.
In Canada, call 1-800-939-3769.
In Europe, go to www.xerox.com
and select the Contact Us link to
locate a telephone number for your country.
NOTE: If possible, call from a phone that is near the
copier/printer.
