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Troubleshooting
132
White lines appear
on the display
This may happen if you
turn on the phone after
a long period of disuse,
or after removing the
battery without turning
off the phone. This is
not related to the
phone’s life or
performance. The
display should correct
itself shortly.
Problem
Description &
Solution
“PIN code” appears You are using your
phone for the first time.
You must enter the
Personal Identification
Number (PIN) supplied
with the SIM card.
The PIN check feature
has been enabled. Each
time the phone is
switched on, the PIN
has to be entered. To
disable this feature,
from the
Start
menu,
tap
Settings
Personal
tab
Phone
Phone
tab, and clear
the
Require PIN when
phone is used
check
box.
“PUK Required”
appears
The PIN code was
entered incorrectly
three times in
succession and the SIM
card is now blocked.
Enter the PUK supplied
by your service provider.
Problem
Description &
Solution