Troubleshooting 5-5
Print Quality Problems
If this happens Try this
Pages have toner streaks Clean the printer as described in Chapter 4.
Page is wrinkled or printed
characters are blurred
• Paper does not meet specification.
- See “Media Guidelines” on page C-1
• Moisture content is too high.
- Replace with newly unwrapped paper.
• The side guide is not adjusted properly.
- Adjust to proper size.
• OCP setting does not match loaded paper.
- Load the correct size paper
• Print density is too high.
- Contact your authorized Service Technician (Note 1)
Paper is streaked, spotted,
or smudged (Note 2)
• The inside of the printer is dirty.
- Clean the inside of the Printer
• Print density is too high.
- Contact your authorized Service Technician (Note 1)
• Change of paper settings.
- Print a Cross Pattern test print to remove dirt.
• The Drum may be damaged.
- Replace the drum. (Note 2)
Voids or vertical voids
• Moisture content is too high.
- Replace with newly unwrapped paper.
• Paper does not meet specification.
• Creased or wrinkled paper is loaded in the tray.
- Removed damaged paper or replace with newly unwrapped paper.
• Print density is too high.
- Contact your authorized Service Technician (Note 1)
• There may be condensation inside the printer.
- Turn on the printer power and leave it for 30-60 minutes, then start
printing.
• The drum unit may be damaged.
- Replace the drum unit.
The tip or back end of paper
is dirty
• Clean the NIP Guide and the TR Guide. See “Cleaning the Conveyance
Belt Area” on page 4-28.
• Clean the Finisher Exit Roller.
Part of solid printing is
scraped or scratched
• Print Density is too high
- Contact your authorized Service Technician (Note 1)
Printing is too dark
• Print Density is too high
- Contact your authorized Service Technician (Note 1)
• Print Density is too high after initial power up.
- Contact your authorized Service Technician (Note 1)
Note 1: Print Density Adjustment is a Service Menu item and requires an Authorized Service Technician.
Note 2: A paper jam may cause staining of the fuser unit. Print several pages to remove the stain.
Cleaning or replacement of the fuser unit is required in some cases.
