ES 1220n Software Utilities • 350
Troubleshooting
Q. The printer I selected is not shown in the “Printer - Add a
printer” menu.
A. If it is offline, the printer will not be shown. Check to see that the
printer is not offline. There are times the printer is not shown
during printing. Wait for a while and try again. If it is still not
shown, specify that printer's IP address.
Q. The content of Log Pane (right side of window) is not
updated.
A. Run the “Log - Update to the latest status” menu.
Q. The following message was displayed: “Cannot connect to
the printer. Wait for a while and try again.”
A. Check that the printer is not offline. This message is sometimes
displayed during printing. Wait for a while and try again.
Q. The following message was displayed in the “Printer - Delete
a Printer” menu. “Cannot delete while log is being acquired.”
A. Run the “Printer - Start/End Log” menu first to cancel the process
by which print logs are acquired from the printer at the set interval
time, and then run the “Printer - Delete a Printer” menu.
Q. The following message was displayed in the “Printer -
Acquire a Log” menu. “This processing cannot do between
acquisition of a Log.”
A. Print log is already being acquired from the printer at this time.
