Problems with Standard Phones
Standard Phone Does Not Ring
Possible Cause 1: Ringer is turned off.
What to do: Turn on the ringer
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If the phone rings, the problem is solved.
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If the phone still does not ring, go to Possible Cause 2.
Possible Cause 2: Call Forwarding is turned on.
What to do: Check to see if Call Forwarding is turned on.
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If Call Forwarding is turned on, turn it off.
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If Call Forwarding is not turned on, go to Possible Cause 3.
Possible Cause 3: Line Ringing is programmed for No Ring or Delayed Ring.
What to do: Check the Line Ringing setting for the extension.
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If Line Ringing is set for No Ring or Delayed Ring, change the setting if appropriate.
If Line Ringing is set for Immediate Ring and this phone is part of a combination
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extension, see “Problems with Combination Extensions: Phone Does Not Work
Properly.”
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If Line Ringing is set for Immediate Ring and the phone is on an extension by itself,
go to Possible Cause 4.
Possible Cause 4: Phone is faulty.
What to do: Unplug the problem phone. Plug in a standard phone that you know rings
properly.
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If the replacement phone rings properly, the problem phone is defective. Replace it.
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If the replacement phone does not ring properly, call the hotline*.
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
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Troubleshooting
