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Troubleshooting tips
Step 10: Troubleshooting tips
Problem: What to do:
Installing a print cartridge
Characters appear light or blurred. • The print cartridge may be low on toner. Replace the cartridge.
The printer seems to be printing, but pages
are blank.
• The print cartridge has an error. Replace the cartridge.
The printer is on, but nothing prints.
Jobs are not printing and the Error light is
on solid.
• Make sure the print cartridge is installed.
Attaching cables
Unexpected characters print or characters
are missing.
• Make sure the parallel cable, USB cable or Ethernet cable is firmly
plugged in at the back of the printer.
The operator panel lights do not come on
when the printer is turned on.
• Make sure the power cord is firmly plugged in at the back of the
printer and at the wall outlet.
Loading paper
Toner smudges appear on the front or back
of the page.
• Make sure the paper is straight and unwrinkled.
The paper sticks together/printer feeds
multiple sheets of paper.
• Remove the paper from tray 1 or optional tray 2 and fan the paper.
• Don’t overfill tray 1 or optional tray 2.
• Make sure the paper is under both corner bucklers and lying flat in
the optional tray 2.
The paper skews or buckles. • Don’t overfill tray 1 or optional tray 2.
• Make sure the paper guides are properly positioned against the
edges of the paper.
