93
Inter-Tel
®
Model 8662 User Guide (ITP Mode)
LEARNING MORE
Q15. Why can’t I use the Agent Help or Record-A-Call features?
A15. If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your endpoint is configured to use P2P audio, consult your system administra-
tor.
Q16. Why can’t I use one of the features described in this guide?
A16. There are a few reasons why you might not be able to access the feature. Some possi-
ble reasons include:
• Your system software version may not support the feature. Check with your sys-
tem administrator to see which software version your telephone system currently
uses and if there are any features restrictions for your system.
• Your system administrator may not have enabled the feature for your endpoint.
• Your system administrator may have programmed your endpoint to block the fea-
ture.
Q17. If I need further assistance, how do I get technical support?
A17. First, contact the appropriate administrator (system, voice mail, or network) if you
have a question that is not covered in this user guide. If you need further assistance,
contact your local authorized Inter-Tel provider. Providers can be located using the
Inter-Tel Web site at www.inter-tel.com. All Inter-Tel sales, service, and support are
handled at the local level.
