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Troubleshooting
Problem
Solution
No power.
Check if the plug is inserted firmly into
the outlet.
Put the main switch on the back of the
device in the on position.
Make sure the power outlet is powered.
To save energy, the device turns itself off
if playback has stopped for 10 minutes.
No sound or poor sound.
Adjust the volume or disable the mute
function.
Check the input source.
The device does not respond or
responds poorly.
Remove the plug from the outlet for at
least 5 minutes.
Settings or selections are suddenly
cancelled.
There is a time limit for settings and
selections. Repeat the steps.
Radio stations cannot be received or can
barely be heard because of hiss.
Fully extend the wire antenna.
Re-position the wire antenna.
Increase the distance between the
device and other equipment.
Bluetooth® music stutters.
Place the Bluetooth® device closer to
the radio.
The remote control does not work.
Check the input source.
Keep the remote control closer to the
device.
Check the batteries and replace if
needed.
Aim the remote control directly on the
remote control sensor on the front of the
device.
The SD/USB media does not play.
The format of the files is not supported.
The SD card or the USB device is not
compatible with the device, try using a
different SD card or USB device.