www.kodak.com/go/aiosupport 106
KODAK HERO 2.2 All-in-One Printer
Getting help on the Web
For more troubleshooting information:
Cannot send or
receive a fax
• Make sure that the wall phone line is plugged into the Line in port.
• Verify that the wall jack works by plugging in a phone and checking for a dial tone.
• Verify that Regions is set to the correct country code.
– Press .
– Press or to select Printer Settings, then press OK.
– Press to select Country/Region, then press OK.
– Press or to select your country, then press OK.
• If you are connected to a DSL phone line, make sure you have a DSL filter connected
to the phone jack.
For more information, go to www.kodak.com/go/hero2_2support.
Error codes/messages
or other problems you
cannot resolve
•Go to www.kodak.com/go/hero2_2support, then type your error code or message.
If you need to contact Kodak (see www.kodak.com/go/contact), have the following
information available:
• Kodak Service Number (located inside the printer when you open the access door)
• Printer model number (located on the front of the printer)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s) and the error code
Problem Possible Solutions
Get help with wireless networking. www.kodak.com/go/inkjetnetworking
Search our knowledge base of Answers to
Questions.
www.kodak.com/go/hero2_2support
Download the latest firmware and software for
optimal printer performance.
www.kodak.com/go/hero2_2downloads
Check the Extended User Guide for detailed
instructions and the recommended system
requirements
www.kodak.com/go/hero2_2manuals
Get help with problems you cannot resolve. Contact Kodak at www.kodak.com/go/contact and have the
following information available:
– Kodak Service Number (located inside the printer when
you open the access door)
– Printer model number (located on the front of the printer)
– Computer model, operating system, and version of Home
Center Software
– Exact wording of any error message(s) and the error code
