Text is incorrect or missing
Try the following solutions.
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Solution 1: Adjust the brightness in the software
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Solution 2: Clean the glass and lid
Solution 1: Adjust the brightness in the software
Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
Errors
This section contains the following categories of messages about your product:
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Product messages
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File messages
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General user messages
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Paper messages
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Print cartridge messages
Product messages
The following is a list of product-related error messages:
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Door open
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Firmware revision mismatch
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Memory is full
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Scanner failure
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Improper shutdown
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Missing HP Photosmart Software
Errors 69
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