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IF YOU HAVE A PRINTING PROBLEM
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If Print Quality is Poor
You can often solve print quality problems by using only the
print side of the paper, envelopes, cards, or transparencies, or
by loading a different media type.
Symptom Solution
Print is fuzzy, or
lines or dots are
missing from the
characters in the
printout, making
the ink coverage
inconsistent.
The connection between a print cartridge and the cradle is intermittent.
Remove the print cartridge and reinstall it.
You can control the amount of ink on the page by changing the Print Quality
(on the Setup tab of the HP print settings box).
You may have run out of ink. Replace the cartridges.
If ink is smearing or is splotchy, you might need to clean the ink cartridges,
as described on page 47.
Color and black
printing are
mispositioned.
The print cartridges need to be aligned, as described in page 46.
Garbled or
strange text
characters
(such as hearts
or smiling faces),
or distorted
graphic images
appear in
printout.
The printer failed or the computer-to-printer connection failed. Turn off the
printer, disconnect the printer cable from the back of the printer, and turn
the printer on again. Print a self-test as described on page 14. If the self-test
doesn’t print, the printer failed: see Contacting Customer Support on
page 61. If the printer is not the problem, reconnect the printer cable and
resend the file to the printer. If the printout is still garbled, the problem may
be with the printer cable, the cable connections, or the computer port. Try
another printer cable. If the printer cable is not the problem, see Contacting
Customer Support on page 61.
Ink is smearing
or paper is
wrinkling.
Let the ink dry before you handle the printed pages.
Make sure the paper type setting matches the type of paper, cards,
envelopes, or transparency film in the printer.
Darker intensity settings print more ink; lighter intensity settings print less ink.
Reduce the amount of ink printed by manually reducing the intensity setting.
The paper is inappropriate. Try another type of paper.
The wrong type of labels were used or the labels were loaded incorrectly in
the IN tray. The ink does not dry on plastic and clear labels.
The print cartridges, cradle, or service station needs cleaning. Perform the
cleaning procedures as described beginning on page 48.
