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problem
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PROBLEM POSSIBLE CAUSE
GRILL WON’T LIGHT •Check to see if other burners on the unit operate.
WHEN THE KNOB
• Remove the grill grate and the heat diffuser, and observe the igniter tip.
IS TURNED
You should see a spark jump across the tips of the igniter when the
knob is pushed in. If there is a spark, then check to ensure there is gas
supplied to the unit and the valve is open on the LP tank models.
• Use a match to light the burner. (See the To light the grill section).
• Visually check the electrode and wire while pushing in the appropriate
control knob. The only place a spark should appear is between the
electrode tips. If the electrode or wire leaks voltage, remove and replace.
• Purge the gas line of any air by opening the valves until the sound of
flowing gas is heard.
• Check the orifice and burner inlet for blockage.
• Inspect the igniter tip to make sure it is clean and free from debris.
Clean the area. Readjust for 1/4" gap between the electrode tips.
BURNER FLAME IS • Check the burner inlet for obstructions.
YELLOW OR ORANGE
• Check the air shutter for proper adjustment.
IN CONJUNCTION
(See the Installation Instructions).
WITH THE ODOR
• Placement of the grill or cooktop is important for proper burner
OF GAS
operation. Do not place the grill or cooktop in a dusty or windy area.
LOW HEAT WITH • Inspect the fuel hose to ensure it is not bent or kinked.
CONTROL KNOB IN
• Adequate gas supply may not be available. Check to make sure there
THE HI POSITION
is gas in the LP tank (if included).
• If it is only one burner that appears low, the burner or burner orifice
may need cleaning.
• The air shutter may need adjustment.
• Preheat the grill for 15 minutes with the hood closed.
ROTISSERIE BURNER • Be sure to depress the control knob for 10 seconds to allow the safety
WON’T LIGHT valve to engage.
• Check for a spark at the igniter.
• Use a match to light the burner.
THE GRILL BURNER • The burner may be upside down. Rotate the burner 180° and reinstall.
WILL NOT SIT LEVEL Make sure it is secure and level.
INSIDE THE GRILL BOX
CONTINUOUS SPARKING • The valve is sticking. Turn the control valves to “OFF” and restart.
• The valve is between “OFF” and “LITE.” Turn the valve to “LITE/HI” and
release or turn to “OFF ” and release.
GRILL (FREE-STANDING • Lubricate the axle (center of wheel) with a silicone spray or other
MODELS) IS DIFFICULT general-purpose lubricant. See the Wheels section in Care and
TO MOVE OR HAS Cleaning.
SQUEAKY WHEELS
The Problem Solver
Professional Outdoor Grills & Cooktops
