❏ If you are connecting the printer to your computer via a USB hub, connect the printer to the first-tier hub from
your computer. If the printer driver is still not recognized on your computer, try to directly connect the printer to
your computer without the USB hub.
❏ If you are connecting the printer to your computer via a USB hub, make sure the USB hub device is recognized by
your computer.
❏ Turn off the printer and the computer, disconnect the printer’s interface cable, then print an operation check
page.
& “Running a printer operation check” on page 80
❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution
of your image or printing the image at a smaller size. You may need to install more memory in your computer.
❏ Users of Windows can clear any stalled print jobs from the Windows Spooler.
& “Canceling Printing” on page 33
❏ Uninstall the printer driver, then reinstall it.
& “Uninstalling Your Software” on page 74
The ink light is flashing or is on after you replace the cartridge
A
Open the front cover. Remove and reinsert the ink cartridge and then continue with the ink cartridge
installation.
B
Close the front cover firmly.
WP-4011/4015/4020/4025 User’s Guide
Troubleshooting
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