7. Press the Color button to clean the print head.
When the cleaning cycle is finished, you see a message on the screen.
Caution: Never turn off the product during a cleaning cycle or you may damage it.
8. Select Print Nozzle Check Pattern.
9. Press the Color button to confirm that the print head is clean.
If you don’t see any improvement after cleaning the print head up to 4 times, leave the product turned on
and wait at least 6 hours. Then try cleaning the print head again. If quality still does not improve, one of
the ink cartridges may be old or damaged and needs to be replaced.
Parent topic: Print Head Cleaning
Related references
Product Status Messages
Product Status Messages
Related tasks
Loading Paper in the Cassette
Removing and Installing Ink Cartridges
Loading Paper in the Cassette
Removing and Installing Ink Cartridges
Cleaning the Print Head Using a Computer Utility
You can clean the print head using a utility on your Windows or Mac computer.
1. Make sure there are no errors on the LCD screen.
2. Load a few sheets of plain paper in the product.
3. Do one of the following:
• Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar.
• OS X 10.6/10.7/10.8/10.9: In the Apple menu or the Dock, select System Preferences. Select
Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &
Supplies. Select Utility and select Open Printer Utility.
• OS X 10.5: In the Apple menu or the Dock, select System Preferences. Select Print & Fax,
select your product, and select Open Print Queue. Select Utility.
4. Select Head Cleaning.
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