EPL-N2700 Revision A
Troubleshooting Overview 86
3.1.4.2 The Printer will no Print.
Table 3-5. Troubleshooting - The Printer will not Print.
3.1.4.3 Image Quality Problems
Table 3-6. Troubleshooting - Image Quality Problem
Symptom Analysis Finding Action
The printer
does not eject
paper.
Is the On Line LED ON? No
Press the On Line button
to turn ON the On Line
LED.
You get a message other
than “Ready.”
Yes Follow the message.
Does the printer give a
correct test print?
Yes
Check the connection
between the printer and
computer.
The printer
ejects blank
sheets of
paper.
The printer does print, but
ejects blank sheets of paper.
Yes
Refer to Image Quality
Problems.
Symptom Analysis Finding Action
Faulty image
Does the symptom still occur
in a test print?
No
Check the connection
between the printer and
computer. If it is proper,
the application or printer
driver is probably faulty.
The printer
ejects blank
sheets of
paper.
Turn OFF the printer during a
print cycle and check to see
if toner sticks to the PC
Drum.
Yes
Defective image transfer
bias. Replace High
Voltage Unit.
Replace the Imaging
Cartridge to determine if the
problem persists.
No Replace ROS unit.
Solid black
Replace the Imaging
Cartridge to determine if the
problem persists.
No
Replace High Voltage
Unit.
Lines (feeding
direction)
Is the PC Drum scratched?
Yes
Replace the Imaging
Cartridge.
No Replace ROS unit.
Lines
(direction
perpendicular
to feeding
direction)
Pitch is 94.2 mm. Yes
Replace the Imaging
Cartridge. (Clean the PC
Drum.)
Pitch is 56.5 mm. Yes
Clean/replace the Timing
Roller or Image Transfer
Roller.
Pitch is 93.5 mm. Yes
Replace the Fusing Unit.
(Clean/replace the Fusing
Rollers.)
Pitch is 33.9 mm. Yes
Clean/replace the Exit
Roller.
