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11
Troubleshooting Guide
Problem Reason Possible Solution
I see the "Red" You may have interrupted • Please wait approx.
STOP button is ON the brew/cleaning process. 30seconds until "Red" light
OR turns off.
You may have opened the lid • When unit beeps, you can
after the brew cycle but before restart your brewing/
or in the middle of the 3 beeps. cleaning cycle.
• Open lid and close it
again.
• Press any of the brew size
buttons.
Note: Always start a new
brew cycle with an empty
cup to avoid overflow.
I see both the You may have run out of water • Add sufficient water to the
"7" & "9" oz blue in the reservoir or forgot to reservoir.
buttons Flash. add water. • Wait approx. 30 seconds
until lights turn off.
• When unit beeps, you can
restart your brewing/
cleaning cycle.
• Open lid and close it
again.
• Press any of the brew size
buttons.
Unit may need resetting • Perform the above
or servicing. procedure.
• If doing this does not solve
the problem, first try
resetting the unit by
unplugging it, wait
5 seconds, plug in
and retry.
• If this does not solve the
problem after about
3 resets, unit needs to be
serviced by the
manufacturer. Please call
1-800-231-9786.
I see both the "Stop" Unit may need resetting or • Same as above.
& "Clean" buttons servicing. There may also be • In case of an overheating
Flash, OR both the an overheating event event, please unplug unit,
"14" & "Creamy" let it cool for 30 min. and
buttons Flash. retry with a fresh pod and
empty cup.
Problem Reason Possible Solution
The unit's lid is You may have experienced • When power resumes,
locked and I a power interruption or wait until the flashing
cannot unlock it. glitch during brew. When light(s) go(es) out and you
this happens, the lid hear the unit beep.
automatically stays locked • Open lid and close it
during power interruption. again.
• Press any of the brew size
buttons.
Note: Always start a new
brew cycle with an empty
cup to avoid overflow.
I press a brew button, Unit may be unplugged, • Plug unit, add water
but nothing happens. without water, or the lid or lock lid and try again.
may be unlocked. • If there is still no power
to the unit please call
1-800-231-9786.
I observe an unusual The pod holder or splashguard • Press the STOP button,
level of pressure, steam may be clogged. wait until you hear
or noise. Unit may or may not overflow. 3 beeps and unit turns.
• Open the lid.
• Remove and wash the pod
holder and splashguard.
• Throw away the coffee
pod.
• Open the lid and wipe off
the water holes on the
underside of the lid.
• Reinsert splashguard.
• Perform a "Cleaning" cycle
as instructed in this
manual.
• Reinsert pod holder and
a fresh coffee pod.
Note: Make sure there is
water in the reservoir and
resume brewing.
The pod holder is Same as above. Same as above.
clogged and the unit
overflows.
