Problem Possible cause/Solution
The machine does not fill:
The water tap is closed.
• Open the water tap.
The inlet hose is squashed or kinked.
• Check the inlet hose connection.
The filter in the inlet hose or the inlet valve fil-
ter are blocked .
• Clean the water inlet filters (see "Cleaning
the water inlet filters" for more details) .
The door is not properly closed.
• Close the door firmly .
The machine fills then empties immediately:
The end of the drain hose is too low.
• Refer to relevant paragraph in «Water drain-
age» section.
The machine does not empty and/or does not
spin:
The drain hose is squashed or kinked.
• Check the drain hose connection.
The drain filter is clogged.
• Clean the drain filter.
An option or a programme that ends with the
water still in the tub or a that eliminates all the
spinning phases has been selected.
• Select the draining or the spinning pro-
gramme.
The laundry is not evenly distributed in the
drum.
• Redistribute the laundry.
There is water on the floor:
Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Reduce the detergent quantity or use anoth-
er one.
Check whether there are any leaks from one of
the inlet hose fittings. It is not always easy to
see this as the water runs down the hose; check
to see if it is damp.
• Check the water inlet hose connection.
The drain hose is damaged.
• Change it with a new one.
The cap on the emergency emptying hose has
not been replaced or the filter has not been
properly screwed in after cleaning action.
• Put the cap back on the emergency emptying
hose or screw the filter fully in.
What to do if… 27
