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Guarantee conditions
Standard guarantee conditions
We, Zanussi-Electrolux, undertake that if
within12 months of the date of the purchase
this Zanussi-Electrolux appliance or any part
thereof is proved to be defective by reason
only of faulty workmanship or materials, we
will, at our option repair or replace the same
FREE OF CHARGE for labour, materials or
carriage on condition that:
● The appliance has been correctly installed
and used only on the electricity supply stated
on the rating plate.
● The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer's instructions.
● The appliance has not been serviced,
maintained, repaired, taken apart or
tampered with by any person not authorised
by us.
● Electrolux Service Force Centre must
undertake all service work under this
guarantee.
● Any appliance or defective part replaced
shall become the Company's property.
● This guarantee is in addition to your
statutoryand other legal rights.
Exclusions
● Damage or calls resulting from
transportation, improper use or neglect, the
replacement of any light bulbs or removable
parts of glass or plastic.
● Costs incurred for calls to put right an
appliance which is improperly installed or
calls to appliances outside the United
Kingdom.
● Appliances found to be in use within a
commercial environment, plus those which
are subject to rental agreements.
● Products of Electrolux manufacturer that are
not marketed by Electrolux.
Service and Spare Parts.
In the event of your appliance requiring
service, or if you wish to purchase spare parts,
please contact your local Service Force Centre
by telephoning:
0870 5 929 929
Your telephone call will be automatically routed
to the Service Force Centre covering your
postcode area. For the address of your local
Service Force Centre and further information
about Service Force, please visit the website at
www
.serviceforce.co.uk
Before calling out an engineer, please ensure
you have read the details under the heading
«Something not working». When you contact
the Service Force Centre you will need to give
the following details:
1 Your name, address and postcode.
2 Your telephone number.
3 Clear concise details of the fault.
4 The model and Serial number of the
appliance (found on the rating plate).
5 The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required for in
guarantee service calls.
Customer Care
For general enquiries concerning your Zanussi-
Electrolux appliance, or for further information
on Electrolux products please contact our
Customer Care Department by letter or
telephone at the address below or visit our
website at www
.zanussi-electrolux.co.uk
Customer Care Department Electrolux Major
Appliances Addington Way Luton Bedfordshire,
LU4 9QQ Tel: 08705 727 727 (*)
(*) Calls may be recorded for training purposes
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