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Something Not Working
In the event of operating problems, you are advised to read the following chart carefully before calling the service
centre.
The following alarm codes may be displayed:
- E00: problem with the water supply
- E10: problem with water draining
- E20: door open
Once the problem has been eliminated, press the START/PAUSE button to restart the programme.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or
installation, a charge will be made even if the appliance is under guarantee.
Symptom
The machine does not start
Possible causes
n
The door has not been closed. (E20)
n
The plug is not properly inserted in the power socket.
n
There is no current at the socket
n
The main fuse or the fuse in the plug has blown.
n
The START/PAUSE button has not been pressed.
n
The DELAY START option has been selected.
The machine does not fill
n
Ensure the water tap is open. (E00)
n
The filter in the inlet hose is blocked. (E00)
n
The inlet hose may be squashed or kinked. (E00)
n
The door has not been closed. (E20)
The machine fills then empties
immediately
n
The end of the drain hose is too low.
n
The end of the drain hose is submerged in water.
n
There is no vent in the end of the drain hose.
The machine does not empty and/or
does not spin
n
The drain hose may be squashed or kinked. (E10)
n
The RINSE HOLD option has been selected.
n
The drain filter may be blocked. (E10)
n
The drain hose extension is not correct. Follow the instructions for
connecting to the waste.
n
The drainage system pipes are blocked.
There is water on the floor
n
Too much detergent or unsuitable detergent has been used (creates too
much foam).
n
Check whether there are any leaks from one of the inlet hose fittings. It
is not always easy to see this as the water runs down the hose; check to
see if it is damp.
n
The drain hose may be damaged or not securely positioned.
n
The detergent dispenser drawer or recess is clogged.
n
The drainage system pipes are blocked.
Unsatisfactory washing results
n
Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
n
Stubborn stains have not been treated prior to washing.
n
The correct temperature to suit the wash programme has not been
selected.
n
Too much laundry has been placed in the drum.
The machine vibrates when spinning
n
The internal packing has not been removed.
n
The machine is in contact with the wall or furniture.
n
The machine is not level.
n
The washing load is badly distributed in the drum.
n
Maybe there is very little laundry in the drum.